Eric Leboeuf, Director of Strategic Channel Partnerships at Infobip discusses how, contact centres, over the past 18 months, have adapted and pivoted to pave a new roadmap for customer service… Continue reading The New Contact Centre Roadmap
Daily Archives: November 17, 2021
Ascensos announces 300 new jobs in Motherwell
In 2013, Ascensos chose the former Lloyds Banking Group premises, which had closed earlier that year, as Scottish Headquarters. And within a couple of years, it had fulfilled the promise to create 600 jobs within the Motherwell area. Continue reading Ascensos announces 300 new jobs in Motherwell
Talkdesk Reimagines Agent Engagement for Hybrid and Remote Workforces
Talkdesk®, the global customer experience leader for customer-obsessed companies, announced the addition of Talkdesk FeedbackTM and Talkdesk Performance ManagementTM to its workforce engagement and analytics solutions suites. Continue reading Talkdesk Reimagines Agent Engagement for Hybrid and Remote Workforces
Afiniti and Genesys Announce Native Integration of Afiniti Enterprise Behavioral Pairing Within Genesys Multicloud CX
Afiniti, the world-leading provider of artificial intelligence technology for pairing agents and customers, and Genesys®, a global leader in customer experience orchestration, announced a strategic partnership. This partnership will provide for a native integration of Afiniti’s Enterprise Behavioral Pairing (EBP) technology with Genesys Multicloud CX™. Continue reading Afiniti and Genesys Announce Native Integration of Afiniti Enterprise Behavioral Pairing Within Genesys Multicloud CX
Amelie, Groupama’s second virtual assistant built on DRUID technology, is now available to the company’s clients
Groupama, one of the market leaders in the Romanian insurance market, is expanding how it interacts with clients by launching a virtual assistant that is always available on the company’s website. Continue reading Amelie, Groupama’s second virtual assistant built on DRUID technology, is now available to the company’s clients
1&1 Versatel Partners With RingCentral
1&1 Versatel, one of Germany’s leading business-to-business (B2B) providers of fiber gigabit connections and network-related services, announced their partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading 1&1 Versatel Partners With RingCentral