Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking. The integration of Clinc’s technology into Glia’s Digital Customer Service platform will allow financial institutions to modernize customer interactions for the digital world. Continue reading Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions
Monthly Archives: December 2021
Twilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement
Twilio, the leading cloud communications platform, announced the launch of Twilio Ventures and its new $50 million fund designed to champion the next generation of builders that are building the future of customer engagement. Continue reading Twilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement
Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in 2021 CPaaS Radar
Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the 2021 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry. Continue reading Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in 2021 CPaaS Radar
HGS unveils new digital-led vision
Hinduja Global Solutions (HGS) unveiled a new brand identity for its ongoing evolution into a digital-led, people-driven organization that is transforming customer experiences (CX). Building on its legacy of making clients more competitive, HGS serves as the preferred CX and business process transformation partner for some of the world’s largest brands. Continue reading HGS unveils new digital-led vision
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre
Benenden Health, the leading, not-for-profit private healthcare provider, has selected Sabio Group to support its organisational transition to adopting a cloud-based contact centre. Continue reading Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre
Arise Virtual Solutions announced the acquisition of Officium Labs
Arise, the worldwide leader in Gig-CX and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent CXM announced the acquisition of Officium Labs, a cutting-edge platform for CX design, transformation, and BPO services. Continue reading Arise Virtual Solutions announced the acquisition of Officium Labs