Semafone®, the leading provider of data security and compliance for call and contact centres, announced a reseller partnership with Talkdesk and availability of Cardprotect Voice+ on Talkdesk® AppConnect™. Continue reading New Semafone and Talkdesk Partnership Aims to Enhance Global Omnichannel Customer Experiences →

Intercom, the Engagement OS, launched two new products: Surveys, the only tool of its kind that enables businesses to capture insights from customers and act on them in real-time, and Switch, a tool for support teams to seamlessly transition customers from phone support hold queues to Intercom’s Messenger support at the customer’s preference. Continue reading Intercom Adds New Products to its Engagement OS, Reinventing Traditional Customer Engagement Models →

Qualtrics, the leader and creator of the experience management (XM) category, is launching two new solutions to help employers improve employees’ sense of physical safety and overall well-being at work. Continue reading Qualtrics Launches Workplace Safety and Well-Being Solutions →