Dialpad, the industry leader in AI-powered communication and collaboration, strengthened its AI Contact Center with new digital channels and virtual agent support. Dialpad’s developments in AI for customer service empower companies of any size, in any industry, to immediately benefit from its no-code approach to conversational AI. Continue reading Dialpad Delivers AI Contact Center Advancements with No-Code Digital Channels and Virtual Agents
Daily Archives: March 29, 2022
TSA Group Chooses Alvaria Workforce Engagement Management
Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Continue reading TSA Group Chooses Alvaria Workforce Engagement Management
Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial Services
Glia, the leading provider of Digital Customer Service (DCS), has enhanced its rich messaging solution powered by Twilio for communicating with customers and members. Continue reading Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial Services
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Talkdesk® has introduced new apps for the Talkdesk On The Go suite of intelligent, intuitive mobile solutions: Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App. Continue reading New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Alliants secures investment from Zendesk to scale digital concierge services globally
Alliants, the customer experience technology specialists, has secured a minority stake investment from Zendesk, the global customer experience software company. Continue reading Alliants secures investment from Zendesk to scale digital concierge services globally