Drift, the Conversation Cloud company, unveiled the Drift Conversation Cloud, bringing together Drift’s three core solutions: Conversational Marketing, Conversational Sales and newly-launched, Conversational Service. Continue reading Drift Introduces Drift Conversation Cloud
Monthly Archives: March 2022
Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions
Dialpad, the industry leader in AI-powered communication and collaboration, announced that Dialpad Ai Contact Center and Dialpad Talk are now Chrome Enterprise Recommended solutions. The inclusion of Dialpad Ai Contact Center and Dialpad Talk in Chrome Enterprise Recommended, and the launch of its Computer Telephony Integration (CTI) Chrome extension for Dialpad, expands on the company’s technology investments with Google. Continue reading Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions
Forethought Enhances Omnichannel Support with Zendesk Sunshine Conversations Integration
Forethought, the human-centred AI platform, announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions – has integrated with Zendesk Inc.’s Sunshine Conversations to help support teams deliver a seamless customer experience across any channel. Continue reading Forethought Enhances Omnichannel Support with Zendesk Sunshine Conversations Integration
InMoment Further Extends AI-Powered Technologies to Advance Experience Improvement
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced InMoment AI™, a new layer of intelligence in the XI Platform to enable brands to grow through a better understanding of teams, current customers, and future customers alike. Continue reading InMoment Further Extends AI-Powered Technologies to Advance Experience Improvement
81% of Consumers Subscribe to Text Messages from at Least One Brand for Personalized and Frictionless Experiences
A new report from Attentive finds that conversational commerce is the bridge that connects the top three shopping experiences which matter most to consumers: convenience, hybrid shopping, and loyalty perks. With more than 5,000 survey responses, the report revealed consumers are increasingly opting in to receive text messages from brands as 81% subscribe to at least one brand via SMS. Continue reading 81% of Consumers Subscribe to Text Messages from at Least One Brand for Personalized and Frictionless Experiences
Medallia introduces Athena Studio, empowering organisations to build no-code, custom AI models
Medallia, the global leader in customer and employee experience, announced it has launched Medallia Athena Studio, a new solution enabling organisations to create custom AI models and analytics for unstructured data without any coding. Continue reading Medallia introduces Athena Studio, empowering organisations to build no-code, custom AI models