Webhelp has picked up three top awards at this year’s prestigious 2022 Contact Centre Association (CCA) Excellence Awards.
Taking home Gold for Excellence in Skills, Learning & Development – in recognition of entering into a new phase of digital delivery driven by engagement through gamified and incentivised learning – the leading provider of customer experience and business solutions also won Gold for Outstanding Flexible Working Programme in acknowledgement for the evolution of their Webhelp Anywhere operating model.
Flexible and scalable for clients, Webhelp Anywhere delivers a codified methodology to support organisations, their people and their customers with the delivery of a future CX operating model.
The CCA Awards, regarded as ultimate recognition for customer service excellence, innovation and best practice were presented at a glittering black-tie event held on Wednesday 27th April in Glasgow.
The evening also saw the Webhelp team win Silver for Team of the Year and a shortlist for Excellence in Business Process Outsourcing Collaboration.
David Turner, Webhelp UK Region CEO, commented:
“We are delighted to again receive this level of industry acknowledgement which is a testament to the dedication and hard work that continues to come from the people within our business. I know these wins will mean a lot to them. I’m also pleased that, amid the shifts to homeworking, our Webhelp Anywhere solution was recognised. Enabling us to be agile for our clients, as a people-first business, it’s been great to see the impact on employee sentiment as we continue to blend people engagement, well-being and connectivity.
With more than 20 years’ experience, the CCA is recognised as a trusted reference for research, analysis and expertise. This year’s awards also follow Webhelp being named a Leader in Gartner’s 2022 Magic Quadrant.