Enghouse Interactive has announced a new fixed price offer targeted at SMBs, enabling them to onboard their contact centre agents onto Enghouse’s hosted contact centre as a service (CCaaS) platform in as little as five days. The offer includes 50% off the fixed onboarding fee of £9.000 for companies requiring over 15 users. For companies requiring 30 or more users, the fixed fee is waived.
As part of the special offer, Enghouse will provide a CCaaS concurrent seat at £65 per user, per month. This is reflective of Enghouse CCaaS’ concurrent licensing model which empowers businesses to operate their contact centres flexibly and cost-efficiently.
Enghouse CCaaS is certified for integration with Microsoft Teams. Enghouse CCaaS tenants have the choice of integration with their own Teams tenancy, or, alternatively, CCaaS supports the ability to deliver calls to agents on any dialable telephone device. Customers also have the additional option of using the Enghouse integrated softphone, included as part of the CCaaS offer, to give their agents full telephony functionality at the desktop.
This offer includes a named project manager and comprehensive user education for optimal onboarding. The solution includes inbound voice in a single language of choice; agent outbound dialling; scheduled call-backs and an integrated contact history. Organisations will also benefit from call recording with 30-day retention; historic reporting, including call detail record (CDR) reports and real-time configurable dashboards.
Debbie Thomas, presales director, Enghouse Interactive said: “Our CCaaS platform offers organisations, large and small, a range of benefits from rich omnichannel features and seamless integrations, to, reliability, security and scalability. These capabilities ensure that organisations can keep pace with changing customer expectations, as well as adapt to the evolving needs of their business. Our new offer will enable organisations to realise these benefits much more quickly and at a reduced cost.”
“With a named Enghouse project manager, customers can be confident they are in ‘safe hands’ as they transition their contact centre services to Enghouse CCaaS. We will be on hand to support them through the on-boarding and user-training phases, to ensure a smooth experience and successful go-live event,” added Thomas.
“As experts, with many years’ experience in adding value to our customers businesses, our team can recommend additional benefits to grow and expand a customer’s use of the latest contact centre technologies, including integrations, leveraging automation and AI, with a customer’s own line of business applications.
“Whether they are working from home or in a physical contact centre, the agent experience is the same. We can help start-ups who have never previously invested in any telco or UC platform by providing them with an integrated softphone. Equally if they have already invested in a PBX with IP phones, then we can leverage that as well.”
For more information about the Enghouse CCaaS offer and to register for it, please visit the Enghouse Interactive registration page.
About Enghouse CCaaS
Enghouse Interactive’s Contact Center as a Service (CCaaS) solution delivers the ultimate operational flexibility, resiliency and redundancy while offering the industry’s most comprehensive range of contact centre capabilities:
- Remote Agents
- Automation via Chatbots
- Self-Service and Live Agents
- Omni-channel communication
The Enghouse CCaaS provides instant scalability, guaranteed reliability and per user cost certainty while eliminating all operational risk. And at the same time, it enables organizations to redirect valuable resources towards increasing their pace of Customer Experience (CX) Innovation
About Enghouse Interactive
Enghouse Interactive (a subsidiary of Enghouse Systems, a Canadian publicly traded company (TSX:ENGH) is a leading global contact centre and video solutions provider that has been serving thousands of customers for over 35 years. Enghouse Interactive (EI) solutions enable customers to deliver winning customer experiences by transforming the contact centre from a cost centre into a powerful growth engine. EI core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to EI’s reputation for always honouring commitments to customers, staff, partners and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions and consulting practices, whether deployed on-premise, in the cloud or on a hybrid platform. By providing a broad range of technologies and capabilities based on open standards, EI simplifies the advanced integrations that customers require.
Further information about Enghouse may be obtained from the Company’s website at: https://enghouseinteractive.co.uk/