Pindrop, a global leader in voice technology, announced its latest deployment of product features at RSA Conference 2022 — advancing voice security even further by allowing customers to gain deeper intelligence by offering new features that predict age range and spoken language, monitor fraudulent attempts to pass voice verification, as well as offer customizable account data tags for better policy automation.
Expanding the limits of voice technology, Pindrop has increased the level of intelligence derived from voice analysis to include demographic insights. Pindrop’s contact centre customers can now receive API-driven information like predicted age range and spoken language, to better route callers and improve authentication performance. These predictions can also allow for deeper intelligence on possible security threats from account takeover when used in combination with other tools and Pindrop’s anti-fraud solution.
“The ability to detect additional demographic features will help Pindrop’s customers better authenticate genuine users, and appropriately route consumers in a more efficient, secure manner,” said Amit Gupta, Vice President of Product Management, Research and Engineering at Pindrop. “Adding more value to our portfolio of voice authentication services is paramount and we are determined to continue helping people unlock and access the things that matter to them.”
Another critical feature addition is the ability to detect intentionally deceptive callers by alerting when a voice is a mismatch to enrolled users. Contact centres can improve account access security by leveraging this mismatch to step-up authentication requirements. Beyond the additional intelligence extracted from voice interactions, the PindropⓇ solution also provides customers with custom data fields or tags that can be used to enhance policy creation—providing more impactful call fraud investigations based on more intelligence provided by the contact centres directly.
“With access to deeper intelligence and enhanced investigative tools, Pindrop has strengthened its ability to protect the customer authentication process and help push further into a passwordless, voice driven world,“ said Vijay Balasubramaniyan, CEO of Pindrop. “Data breaches fuel fraud, and in 2021, the volume of data breaches hit record levels. Pindrop’s platform advancements can improve account security, customer experience, feed other systems with improved intelligence and reduce the effectiveness of omni-channel fraud attacks.”
Additionally, Pindrop’s solutions have expanded to provide contact centre agents and fraud investigators with better tools for authentication and fraud policies, fraud investigations, and case management. These enhancements include spoof detection now available for authentication policies, allowing more opportunities for contact centres to reduce friction for genuine customers and increase friction for suspected bad actors, better controls on fraud caseload management and prioritization, and algorithm updates to the Pindrop Intelligence Network to help detect more fraud than ever before.
Pindrop’s latest feature releases come amidst a flurry of other strategic moves within the company. Prior to this most recent release, Pindrop partnered with Google to start offering its solutions to contact centres that leverage Google’s Cloud Services; direct carrier integration with Bandwidth; and the company integrated VeriCall® technology into its contact centre authentication solutions following the acquisition of Next Caller, a wholly-owned subsidiary of Pindrop.
For more details on the extent of new features, visit this blog.
In an increasingly digital world, Pindrop lets people use their voice to seamlessly connect to, enter and unlock new experiences while helping safeguard their privacy. Using its patented voice authentication technology, Pindrop is leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Working with some of the world’s biggest banks, insurers, and retailers, Pindrop enables customers to quickly, conveniently, and securely connect to the information and resources they need. Its voice authentication technology analyses unique features within the human voice and surrounding audio that enables its customers to prevent fraud and deliver exceptional customer experiences in call centres, when obtaining information from smart devices, and even when activating cars. A privately held company, Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.
Visit pindrop.com for more information.