Upland Software, has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys AppFoundry® — the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Upland InGenius CRM Telephony Integration Recognized as a Premium AppFoundry Partner
Daily Archives: June 13, 2022
Feelings are Number One Driver of Consumer Loyalty, Qualtrics Research Finds
When it comes to loyalty, the way a person feels after interacting with a company is more important even than whether they were able to successfully do what they wanted to do, according to new research from the XM Institute at Qualtrics. Continue reading Feelings are Number One Driver of Consumer Loyalty, Qualtrics Research Finds