Woven is thrilled to share the news of its continued expansion with the acquisition of the oldest independent BPO, a thriving contact centre operation in Cape Town – SA Commercial.
Paula Constant, CEO of Woven, said: “I am delighted to welcome SA Commercial to Woven’s Global Group as we accelerate our growth and investment strategy in South Africa”. Strong worldwide brands trust SA Commercial to deliver amazing experiences for their customers. Woven and SA Commercial have a unique proposition in the marketplace. We power personalised customer interactions with AI and automation. We specialise in bespoke customer journeys thanks to Woven’s proprietary software. Above all, we’ve had the privilege of becoming a part of a community with shared values. BPO is first and foremost about people. SA Commercial, led by Renee, has a strong culture of engagement and community. For a truly personalised customer experience, this is critical.”
Woven’s journey began at the end of 2018. Powered by its relationship with Aquiline Capital Partners, have acquired 5 complementary businesses over a two-year period and created the ‘Woven’ we know and love today.
Renee Keeble, CEO of SA Commercial, said: “We are super excited to pursue international scale alongside Woven. Together we will deliver strategic operational expertise, develop innovative offerings and well-articulated value creation. We are proud to be part of the global shift and look forward to this next chapter in our journey”.
Paula Constant, CEO of Woven, adds: “South Africa is the latest in our continued BPO expansion. This most recent acquisition aligns perfectly with our ambition to provide inspired experiences across the globe. For that we welcome SA Commercial as the sixth business to become part of the Woven Solutions Group. Whilst our plan is to continue to expand our reach and to provide more opportunities for our clients and people. We remain committed to our UK BPO roots”.
Woven is fortunate to already have a presence in South Africa with BYC Aqua Solutions. We have over 1200 employees across our UK and South African sites. Woven is excited about creating further growth in South Africa, as well as embracing the possibilities of partnership with SA Commercial.
Woven is a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise. We’re on a journey from cost reduction to value creation. Our extensive client-side experience across many industries has informed the Woven Way; close enough to know what’s needed, with enough distance to do it differently. Free to focus on creating value for our clients through people enabled to create seamless experiences, we are enabling our people though technology that is intuitive, yet invisible, so that customer’s needs can be met irrespective of channel. Woven is backed by Aquiline Capital Partners, a private equity firm based in New York and London investing in businesses globally across financial services and technology.