Ada, on a mission to help the world’s most innovative brands automate more valuable interactions, announced several new product launches and updates. The Automated Brand Interaction (ABI) company has introduced new no-code builder tools, social channels, proactive SMS, and a global application directory — with additional exciting innovations in the works. Continue reading Ada Announces New App Directory and a Suite of Product Updates
Daily Archives: June 20, 2022
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Uniphore, the leader in Conversational Automation, announced that Uniphore U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys AppFoundry®—the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader
Sitel Group®, one of the largest providers of customer experience (CX) products and solutions, announced with Majorel Group Luxembourg S.A. (“Majorel”), a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical-leading brands, that it has agreed on a non-binding term sheet which provides for a legal merger of Majorel with Sitel Group under Luxembourg law with Majorel Group Luxembourg S.A. ceasing to exist (the “Proposed Merger,” and the surviving company the “combined entity”). Continue reading Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader