Balto, the #1 real-time guidance platform for contact centres, has launched the Balto Real-Time Index, a new tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 140MM guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centres
Daily Archives: July 26, 2022
Glia Launches Glia Virtual Assistants for Digital Banking
Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Continue reading Glia Launches Glia Virtual Assistants for Digital Banking