Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Japan-based construction tech company Log Build to seamlessly engage with its customers via high-quality live video calls that encourage collaboration on operations and services to enhance the customer experience. Continue reading Log Build Chooses Vonage to Enhance Customer Experience
Monthly Archives: August 2022
Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance
Helix by Q2, a cloud-native core purpose-built for embedded finance, has announced a partnership with Ubiquity, the leading business process outsourcer (BPO) for fintechs and specialized support services and one of the fastest-growing private companies in the US. Continue reading Helix Announces Partnership with Ubiquity to Deliver an Exceptional Customer Experience for Embedded Finance
New Research Reveals Gap in Employee Retention and Performance within Contact Centres
Centrical, a global SaaS company, and pioneer of a next-generation employee engagement and performance management platform, has released a new industry trend report on the 2022 global state of contact centre employee retention and performance. Continue reading New Research Reveals Gap in Employee Retention and Performance within Contact Centres
ConvergeOne Announces Availability of Google CCAI’s Full-Suite Capabilities as part of C1Conversations Solution
ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, announced the integration and availability of Google Contact Center AI (CCAI)’s full suite (Dialogflow CX, Agent Assist, and Insights) into C1Conversations, its Integration Platform as a Service (IPaaS). Continue reading ConvergeOne Announces Availability of Google CCAI’s Full-Suite Capabilities as part of C1Conversations Solution
Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announced a new integration with leading customer success platform Gainsight. With the new capability, Customer Success (CS) teams will be able to deploy AI-powered Digital Assistants to drive customer health and experiences, all triggered by data from Gainsight. Continue reading Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
Authenticx Launches a Comprehensive Solution for End-to-End Quality Management
Authenticx, the new standard in healthcare for listening to customer voices at scale, introduces a quality management solution to strategically analyse contact centre conversations and proactively surface areas of improvement and opportunity. Continue reading Authenticx Launches a Comprehensive Solution for End-to-End Quality Management