Newgen Software, a leading global provider of Digital Transformation Platform, NewgenONE, announced the launch of its all-new integrated Robotic Process Automation (RPA) offering. With this best-in-breed RPA capability, Newgen has further strengthened its low code process automation portfolio. Continue reading Newgen Strengthens NewgenONE Digital Transformation Platform with an All-new RPA Offering
Monthly Archives: September 2022
Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced it closed FY22 with more than 30% growth in revenue, a 95% customer retention rate, a Customer Net Promoter Score (NPS) of 70 and 10 billion seconds of synthetic CX testing traffic annually. Continue reading Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market
Smart Communications Named in Prestigious IDC Fintech Rankings
Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced its inclusion in a new analyst ranking of the top 100 global providers of financial services technology and services. Continue reading Smart Communications Named in Prestigious IDC Fintech Rankings
Messagepoint Launches Semantex Division Offering AI-based Content Intelligence Platform
Messagepoint announced the launch of Semantex, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-related challenges. Continue reading Messagepoint Launches Semantex Division Offering AI-based Content Intelligence Platform
Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base
Sinch, a global leader in cloud communications and mobile customer engagement, announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine. AskFrank integrates with a business’s existing customer engagement chatbots, contact centre, website or knowledge base. Continue reading Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base
Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library
Qualtrics, the leader and creator of the experience management category, announced new XM Benchmarks that will give organizations insights to make critical decisions based on Qualtrics’ vast experience data and industry-leading analytics. Continue reading Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library