Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture.
Orstad will spearhead Calabrio’s global professional services and customer support teams. As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital.
“We know when our customers succeed, we succeed. Dave brings exceptional experience to the table, having built and managed organisations that deliver first-class customer care,” said Tom Goodmanson, president and CEO of Calabrio. “Calabrio is leading the charge in removing the roadblocks our customers face and enabling the contact centre to be the brand guardians that they are meant to be. Dave’s experience reaffirms this long-standing Calabrio mindset.”
Orstad joins the Calabrio leadership team with more than 25 years of experience building and supporting organisations with cultures focused on balancing customer success with profitable growth. Previously, he led global professional services at Accruent Software, an asset management solutions software company. At Accruent, Orstad managed professional services, managed services, and enablement globally to assure positive business outcomes for customers.
“I am beyond excited to be joining a company with such a passion for customer success. I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. Hearing first-hand feedback from customers was simply astonishing,” said Orstad, “Calabrio is our customers’ trusted ally, having their back, before, during and after implementation. I am already off and running on elevating the innovative strategies we deliver to jointly architect their success even further.”
The Calabrio ONE suite was recently named a Leader product by G2, the world’s largest tech solutions review site, based on its high customer satisfaction scores, quality of support and “likeliness to recommend” ratings from real users. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher.
Calabrio continues to lead with innovative workforce performance solutions for the contact centre industry, developing functionality in AI-fuelled analytics and agent engagement that tangibly simplify the complexity of customers’ operations and drive them to succeed.
Alongside product, the company has a robust support community that organisations can tap into, including the success centre, champions network, larger forums, and monthly user events to connect and share best practices. C3 2022 saw hundreds of in-person and virtual attendees at dozens of sessions, ask the experts consultations, solutions expos, and a variety of networking opportunities.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.