Earnings reports and industry research show mobile apps are the digital centre of customer experience, generating more than three times greater revenue from app customers than non-app customers. Despite this value creation opportunity, many brands haven’t improved app retention rates in years. Continue reading Airship Ushers in New Era of Customer Experience, Inside and Outside of Mobile Apps
Monthly Archives: April 2023
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio, the workforce performance company, announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Continue reading Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Sabio Group secures multi-year contract with Journeycall, part of ESP Group
Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy. Continue reading Sabio Group secures multi-year contract with Journeycall, part of ESP Group
M247 partners with CCaaS provider Talkdesk
Global cloud and connectivity solution provider M247 has announced a strategic partnership with cloud contact centre leader Talkdesk. Together, M247 and Talkdesk will provide contact centre solutions that help businesses deliver better customer experience (CX). Continue reading M247 partners with CCaaS provider Talkdesk
Transcosmos, the Japanese group, seeks opportunities for expansion in France and other European market
In the fiscal year ending March 2022, transcosmos had a record annual turnover of 354,085 billion yen (€2,477 billion), up by 13.4% over 2021. Operating revenue increased by 45.6% reaching 25,846 billion yen (about €180 million) for the first time. Continue reading Transcosmos, the Japanese group, seeks opportunities for expansion in France and other European market
What’s New with GoTo: New Integrations, Analytics, and an Improved App Experience
GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, announced dozens of new features across its products, helping customers and IT teams save time and money. Continue reading What’s New with GoTo: New Integrations, Analytics, and an Improved App Experience
Kore.ai Launches AgentAssist for Zendesk Support
Kore.ai, the world’s leading enterprise conversational AI platform and solutions provider, announced the integration of its conversational AgentAssist with intelligent virtual assistant (IVA) automation for Zendesk, Inc Support. Continue reading Kore.ai Launches AgentAssist for Zendesk Support