Voiceflow, the industry’s first and leading collaboration platform for building AI agents, announced it has closed a $15 million round of financing led by OpenView, a leading venture capital firm focused on business software. Continue reading Voiceflow Announces $15M Investment from OpenView Venture Partners
Daily Archives: August 15, 2023
Dialpad Launches DialpadGPT
Dialpad announced the launch of DialpadGPT – a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes improving customer service, sales, and recruiting experiences. Continue reading Dialpad Launches DialpadGPT
Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Verint®, and Five9 announced the findings of a co-sponsored survey to better understand the evolution of the modern contact centre as consumer habits continue to change and expectations continue to rise. Continue reading Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Riyad Bank Chooses SS&C Blue Prism to Boost Customer Experience and Operational Excellence
SS&C Technologies Holdings, Inc., announced Riyad Bank, one of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East, has successfully transitioned its automation program to SS&C Blue Prism. Continue reading Riyad Bank Chooses SS&C Blue Prism to Boost Customer Experience and Operational Excellence