SoundHound AI (“SoundHound”), a global leader in voice artificial intelligence, announced that its fully-automated Smart Answering service will now put the most powerful AI in the world in the hands of any business. The subscription service uses SoundHound’s best-in-class voice AI, combining software engineering and Generative AI to handle inbound customer calls instantly and accurately. Continue reading SoundHound AI Launches Fully Automated Smart Answering Service
Monthly Archives: August 2023
VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centres
VCC Live, a leader in cloud contact centre software, is delighted to announce its latest integration with Looker Studio that opens new BI possibilities for contact centres around the world. Continue reading VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centres
TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
TechSee, a global leader in Visual Service Automation, has announced it is working with Amazon Web Services (AWS) to support Amazon Connect, an easy-to-use omnichannel cloud contact centre that provides superior customer service at a lower cost through the integration of TechSee’s artificial intelligence and augmented reality platform. Continue reading TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies. Continue reading Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Upland Panviva Now Available on Genesys AppFoundry
Upland Software, announced that Panviva, the omnichannel knowledge platform built for highly regulated industries, is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Upland Panviva Now Available on Genesys AppFoundry
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework
Sabio Group, the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework. Continue reading Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework