8×8, announced the 8×8 Omni Shield solution, allowing enterprises to proactively safeguard their customers from fraudulent SMS activity. The new SMS fraud prevention communication API is part of the 8×8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video interaction, to enhance customer experience. Continue reading 8×8 Launches New SMS Fraud Prevention Communication API
Monthly Archives: September 2023
Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the general availability of AI Studio. This new platform addition will take AI-driven customer experience management responsibilities out of developer-exclusive workflows and make model training and management a function any persona can support. Continue reading Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform
Dun & Bradstreet and Google Cloud Together Fuel Generative AI Initiatives
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, announced it is collaborating with Google Cloud on generative artificial intelligence (gen AI) initiatives to drive innovation across multiple applications. Continue reading Dun & Bradstreet and Google Cloud Together Fuel Generative AI Initiatives
Mitel Named as Supplier on Crown Commercial Service’s Network Services 3 Framework
Mitel®, a global leader in business communications, announced that it has been named as a supplier on Crown Commercial Service’s Network Services 3 framework (RM6116) on the following lots: Continue reading Mitel Named as Supplier on Crown Commercial Service’s Network Services 3 Framework
Tech Mahindra Partners with Google to Launch Generative AI Powered Email amplifAIer
Tech Mahindra announced a partnership with Google to launch Generative AI Powered Email amplifAIer under Tech Mahindra’s TechM amplifAI0->∞ suite of AI offerings. Continue reading Tech Mahindra Partners with Google to Launch Generative AI Powered Email amplifAIer
Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces
Verint® announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be commercially available in the Microsoft Azure Marketplace by early fall. Continue reading Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces