Gainsight, the world’s leading Customer Success platform, announced the results of a study on Customer Success trends. Continue reading Gainsight Report Finds Nearly Half of SaaS Companies Focused on Digital Customer Success To Drive Scale and Efficiency
Monthly Archives: October 2023
Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Exotel, the emerging market’s leading connected customer conversation platform, is excited to introduce its latest survey-driven report titled “Exotel’s CXO Festive Readiness Report.” Continue reading Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season
Pipedrive unveiled AI-powered Sales Assistant to significantly boost sales performance
Pipedrive, the easy and effective sales CRM for small businesses, introduced its new AI-powered Sales Assistant. Now in beta, it provides sales professionals with predictions on a deal’s win probability and recommendations for the next best actions, ultimately increasing the odds of winning deals. Continue reading Pipedrive unveiled AI-powered Sales Assistant to significantly boost sales performance
Content Guru Announces its storm® CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
Content Guru announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual Desktop. Continue reading Content Guru Announces its storm® CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Verint® announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc. Continue reading Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Mitel Appoints Charles-Henry Duroyon as Chief Operating Officer and Head of M&A
Mitel®, a global leader in business communications, announced the appointment of Charles-Henry Duroyon as Chief Operating Officer (COO). Duroyon will oversee Mitel’s global business operations, supply chain, and data privacy office as well as lead the company’s strategic planning and M&A initiatives. Continue reading Mitel Appoints Charles-Henry Duroyon as Chief Operating Officer and Head of M&A