Capita has signed a new contract with Ireland’s National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country. Continue reading Capita signs new customer experience contract with Ireland’s National Transport Authority
Monthly Archives: December 2023
NUSO Acquires Integrated Customer Experience Software-as-a-Service Company
NUSO, a leading multinational service provider of proprietary cloud communications, customer experience and CPaaS enablement solutions announced the acquisition of Italian-based Mida Solutions S.r.l (Mida), a software-as-a-service provider of contact centre, compliance recorder and call analytics with customers in 39 countries. Continue reading NUSO Acquires Integrated Customer Experience Software-as-a-Service Company
Results for the Employee Experience & Insight Categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Employee Experience & Insight Categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Employee Experience & Insight Categories of the 2023 UK National Innovation Awards competition
Results for the Citizen Experience & Insight Category of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Citizen Experience & Insight Category of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Citizen Experience & Insight Category of the 2023 UK National Innovation Awards competition
Results for the Online Self-Service Experience Category of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Online Self-Service Experience Category of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Online Self-Service Experience Category of the 2023 UK National Innovation Awards competition
Europcar Transforms Global Customer Experience with NICE CXone
NICE announced that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact centre infrastructure and providing agents with a single source of truth for all customer information. Continue reading Europcar Transforms Global Customer Experience with NICE CXone