Medallia, Inc., the global leader in customer and employee experience, and Kantar announced that their partnership with Virgin Atlantic has been awarded the “Best Use of Customer Insight” accolade by the Institute of Customer Service. Continue reading Virgin Atlantic recognised for CX excellence with Medallia and Kantar programme
Monthly Archives: May 2024
TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
TELUS International, a leading digital CX innovator has partnered with eGain Corporation, the number one AI knowledge platform for customer service. Continue reading TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
Startek launches Generative AI platform to empower agents and enhance CX
Startek®, a global CX solutions provider, announced the launch of Startek® Generative AI, a comprehensive suite of Generative AI solutions designed to expedite and enhance business processes, ensuring greater efficiency and effectiveness. Continue reading Startek launches Generative AI platform to empower agents and enhance CX
Nestlé Selects Cognigy for Global Customer Service Transformation
Cognigy, a global leader in AI-enabled customer service solutions, announces its selection as the global vendor for Nestlé’s customer-facing AI conversations. Continue reading Nestlé Selects Cognigy for Global Customer Service Transformation
SugarCRM Acquires sales-i
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced it has acquired sales-i, a leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. Terms of the deal were not disclosed. Continue reading SugarCRM Acquires sales-i
Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of its AI Agents for Sales and Marketing interactions. Continue reading Cognigy Unveils Advanced AI Agents for Sales and Marketing interactions