Vendors adopting Google Contact Centre AI

Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far.

Contact Centre CLUB

Genesys Announces New Integration with Google Cloud Contact Centre AI

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is announcing its partnership to integrate with Google Cloud’s new Contact Center AI solution. The integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster while improving customer satisfaction, sales, employee efficiency and more.

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Twilio Announces New Integration with Google Cloud Contact Centre AI

Twilio, the leading cloud communications platform announced the company has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, the first fully programmable cloud contact centre platform. Google Cloud’s Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres.

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Cisco and Google Cloud embark on a journey to streamline work for 150M+ people

Cisco is announcing its first wave of collaboration integrations with Google products. This goes far beyond merely making sure our calling, email, document collaboration, and customer service products work together. The goal is to help people be much more efficient so they can do their jobs better.

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RingCentral Announces New Integration Plans with Google Cloud Contact Centre AI

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced plans to integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres.

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KPMG Announces New Integration with Google Cloud Contact Centre AI

KPMG International announced an integration of its Intelligent Interactions solution with Google Cloud’s new Contact Center AI, a solution that combines multiple artificial intelligence (AI) products to improve the customer service experience and productivity of contact centres.

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Vonage Announces New Integration with Google Cloud Contact Centre AI

Vonage, a business cloud communications leader, has launched an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer experience and the productivity of contact centres.

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Appian Announces New Integration with Google Cloud Contact Centre AI

Appian announced integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve customer service experience and the productivity of contact centres. This further demonstrates Appian’s commitment to delivering an integrated customer experience across channels and customer touchpoints with Appian’s Intelligent Contact Center™ (ICC) Platform.

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Five9 Announces New Integration with Google Cloud Contact Centre AI

Five9, a leading provider of cloud contact centre software for the digital enterprise announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres.

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Mitel Announces New Integration with Google Cloud Contact Centre AI

Mitel®, a global leader in business communications announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres.

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