PRESS RELEASE: Leveraging decades of experience delivering customer care solutions globally for a wide range of industries, Nuance unveiled a series of advancements in artificial intelligence (AI) innovations across its Digital Engagement Platform. Continue reading Nuance Expands Artificial Intelligence Innovations to Power New Generation of Virtual Assistants
Monthly Archives: June 2017
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider
PRESS RELEASE: Sykes Enterprises, Incorporated, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced today that it has completed the acquisition of the certain assets of the telecommunications services provider. Continue reading Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider
Tollring Plans Expansion Following Exceptional Financial Results
PRESS RELEASE: Software development company Tollring is planning further UK and international expansion after achieving 42% growth in turnover leading to a doubling of its profits. The expansion includes extending its Uxbridge-based office into larger upgraded facilities, and growing both mature partnerships and new relationships across EMEA, Australia and the USA. Continue reading Tollring Plans Expansion Following Exceptional Financial Results
IPsoft Introduces the Most Human AI Technology on the Market
IPsoft, the digital labor company, has leapfrogged the current AI market by introducing the most comprehensive and human artificial intelligence platform available today, Amelia. The evolution of Amelia connects AI into the very heart of the enterprise and drives value all the way from front office to back office. Leveraging a unique combination of humanlike intelligence and machine powered analytics, Amelia will allow enterprises to scale customer interactions and transform end to end processes in order to become digital frontrunners. Continue reading IPsoft Introduces the Most Human AI Technology on the Market
Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking
PRESS RELEASE: Following the well documented crisis in the banking sector at the end of the first decade of the 21st century, trust in the traditional retail banks fell to an all-time low. During this period many consumers had few options other than to use an institution they did not trust to look after some of their most important assets. Almost a decade on and a recent survey by customer experience expert Webhelp, indicates that little has changed, with people still choosing to conduct financial transactions with retail banks they don’t trust. Continue reading Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking