Manhattan Associates announced the appointment of Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services and Customer Services operations. He will be responsible for driving business growth and helping customers maximise their investments in Manhattan’s solutions and services. Continue reading Manhattan Associates Appoints Craig Summers as Managing Director, UK
Monthly Archives: July 2017
How do You Build a Chatbot? iAdvize Launches Bot Builder for Retailers
iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service offering. Continue reading How do You Build a Chatbot? iAdvize Launches Bot Builder for Retailers
Contact centres are missing the opportunity to own the customer experience
88% of contact centre managers either strongly agree (39%) or agree (49%) that digital channels open new opportunities for contact centres to own the customer experience, according to a new study ‘The State of Customer Experience 2017’, commissioned by West. At the same time, the majority are failing to grasp the opportunity due to outdated technology infrastructures, which prevent them from keeping up with changing customer preferences. Continue reading Contact centres are missing the opportunity to own the customer experience
GreenKey Technologies and Red Box Recorders Partner to Launch Integrated Trading Voice Collaboration and Compliance Recording Solution
GreenKey Technologies, an AI-driven voice collaboration platform for the financial markets, announced a global partnership with Red Box Recorders, a market leading expert in voice recording technology and services, to create an integrated solution for embedded compliance recording within GreenKey’s software-based trader collaboration offering. Continue reading GreenKey Technologies and Red Box Recorders Partner to Launch Integrated Trading Voice Collaboration and Compliance Recording Solution
Guardian Group Engages Sutherland For Machine Learning-Powered Analytics
Sutherland, a process transformation company that helps businesses rethink and rebuild processes for the digital age, has signed an enterprise-wide analytics agreement with Guardian Group to offer Sutherland’s Big Data analytics, artificial intelligence (AI) and machine learning applications on its Nuevora Cloud Analytics Platform. Continue reading Guardian Group Engages Sutherland For Machine Learning-Powered Analytics
HGS appoints Adam Foster as CEO for Europe
Hinduja Global Solutions Limited (HGS) announced the appointment of Adam Foster as Chief Executive Officer for its European operations. Continue reading HGS appoints Adam Foster as CEO for Europe