8×8, Inc, the world’s first Communications Cloud provider, and Aryaka®, the leading global SD-WAN provider announced that they are entering a strategic partnership that will improve the performance and reliability of business-critical cloud unified communications. This will enable global mid-market and enterprise companies to enhance business communications, collaboration and customer engagement for their employees, customers and partners around the world. Continue reading 8×8 and Aryaka Partner to Enhance Cloud Communications for Global Enterprises
Monthly Archives: September 2017
HubSpot Acquires Motion AI, One of the Top Visual Chatbot Builders
HubSpot, a leading inbound marketing, sales, and CRM growth stack, announced that it has acquired Motion AI, one of the top visual chatbot builders. The company’s industry-leading cross-platform technology enables anyone to create a chatbot for their site, via SMS, on Facebook Messenger, Slack, and more – no programming skills required. Continue reading HubSpot Acquires Motion AI, One of the Top Visual Chatbot Builders
Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
Conduent Incorporated, a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships. Continue reading Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services. Continue reading NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards
Ingeus improves productivity by 70% thanks to West’s cloud technology
West, a leading cloud contact centre technology provider announces that Ingeus, a founding member of the UK’s B Corp community of for-profit companies committed to social purpose and environmental impact, has experienced a 70% increase in productivity after moving its contact centre operations to the cloud by deploying West’s Cloud Contact Centre Pro solution. Continue reading Ingeus improves productivity by 70% thanks to West’s cloud technology
IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience