NICE announced that it has received the Kachina Award™ from Saddletree Research for Achievement in Robotic Process Automation (RPA). The award recognizes NICE for its accomplishment in bringing innovative robotic automation to the North American customer service industry. Continue reading NICE Receives Robotics Achievement Award from Leading Industry Researcher
Monthly Archives: March 2018
Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity
EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced the successful implementation of AssistEdge at Telekom Malaysia, under the OVAL (One View Application Layout) program. Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. Continue reading Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity
Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel
Conversocial, the leading digital customer service platform announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat. Continue reading Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel
EvaluAgent® Appoints New Business Development Director To Spearhead Growth
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director. Moralee, who took up the position at the beginning of March, has over 25 years experience in B2B software sales and hopes to use that knowledge to help EvaluAgent® expand; after a number of recent contract wins within the utilities, energy and financial services sectors. Continue reading EvaluAgent® Appoints New Business Development Director To Spearhead Growth
Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights
Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimisation and engagement suite. Continue reading Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights
Semafone named finalist in 2018 PYMNTS Voice Challenge with Amazon Alexa
Semafone, a provider of data security and compliance solutions for contact centres, is the sole UK-based finalist in the 2018 PYMNTS Voice Challenge with Amazon Alexa, a global competition for developing and executing prototypes of innovative new solutions, using Amazon’s flagship virtual assistant in payments and commerce. Continue reading Semafone named finalist in 2018 PYMNTS Voice Challenge with Amazon Alexa