Morgan Sindall Property Services has signed a five year deal with Rant & Rave, using its platform to capture both ‘Voice of the Employee’ and ‘Voice of the Customer’ to understand and improve the satisfaction of residents and employees. It will capture real-time feedback from more than 200,000 properties, and over 600 employees, across its 30 UK locations. Continue reading Morgan Sindall Property Services sign deal with Rant & Rave
Monthly Archives: September 2018
eGain announces risk-free “AI Value in 30 Days” program
eGain, the leading provider of cloud-based customer engagement solutions announced a revolutionary program “AI in 30 Days” to make it super-easy for contact centers and customer service organizations to get going with AI for quick business value. Continue reading eGain announces risk-free “AI Value in 30 Days” program
Spredfast and Lithium Technologies Announce Merger
Lithium Technologies, LLC (“Lithium”) and Spredfast, Inc. (“Spredfast”), two leaders in digital customer engagement, announced an agreement to merge. The combination of Lithium and Spredfast creates the industry’s most comprehensive customer engagement platform, transforming how companies connect with customers to earn trust, drive brand loyalty and grow their businesses. Continue reading Spredfast and Lithium Technologies Announce Merger
HubSpot Launches Enterprise Growth Suite Bundle and New Advanced Capabilities for Sophisticated Marketing, Sales, and Service Teams
HubSpot announced the availability of new Sales Hub and Service Hub Enterprise offerings, numerous updates to its Marketing Hub Enterprise product, and the availability of all three for a discounted price as part of a bundled offering. Continue reading HubSpot Launches Enterprise Growth Suite Bundle and New Advanced Capabilities for Sophisticated Marketing, Sales, and Service Teams
Zappix Announces New Outbound Engagement Solution to Help Customers Improve Business Outcomes
Zappix has added Outbound Engagement tools to its already customer focused digital self-service platform, creating a comprehensive solution for businesses looking to reduce no-shows, automate client outreach, and digitize customer experience. The solution helps enterprises improve the bottom-line through increased productivity and reduced costs. Continue reading Zappix Announces New Outbound Engagement Solution to Help Customers Improve Business Outcomes
Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns
Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns