Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands revealed new additions to its popular AI-powered solution which was designed specifically for the banking industry and launched last year. Continue reading Clarabridge Unveils New Updates to the Clarabridge Banking Solution
Monthly Archives: November 2018
Palace Resorts Provides Unforgettable Vacation Experiences and the Best Customer Service with Avaya Private Cloud Solution
Avaya announced that Palace Resorts, the company setting the standard in five-star, all-inclusive resort accommodations, has implemented Avaya Contact Center technology solutions to create unparalleled customer service through a seamless guest and employee connection to experience the luxury and comfort “All Inclusive” of the “Palace Experience.” Continue reading Palace Resorts Provides Unforgettable Vacation Experiences and the Best Customer Service with Avaya Private Cloud Solution
Citizen engagement key to Christchurch’s digital transformation
SAP announced Christchurch City Council has selected SAP to reinvent its digital processes to create a better experience for its employees and citizens. Christchurch City Council is working with SAP on a complete digital transformation into the cloud, using SAP HANA Enterprise Cloud (HEC), as well as the SAP Customer Experience Citizen Engagement Accelerator, to provide tailored digital and citizen-centric services and interactions. Continue reading Citizen engagement key to Christchurch’s digital transformation
Gobeyond merges with OEE consulting creating a customer experience leader
KKR backed Webhelp announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with global reach. Continue reading Gobeyond merges with OEE consulting creating a customer experience leader
3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach
3Cinteractive (3C), the leading provider of Rich Communication Services (RCS) for mobile marketing, announced an extended partnership with Interop Technologies™ to expand the reach of RCS campaigns for 3C’s enterprise customers into even more RCS-enabled operator networks through Interop’s industry-leading RCS Business Messaging Platform. Continue reading 3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach
Avinity enhances their online support through Synthetix
Avinity, well-known and respected for their customer loyalty, employee engagement and supply chain management programs chose Synthetix to enhance their online customer support for their latest gift card service, GiftChoice. Continue reading Avinity enhances their online support through Synthetix