CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. Continue reading New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback
Monthly Archives: March 2019
Qualtrics Announces Innovations in Mobile, B2B, Voice and Prescriptive Insights to Accelerate Customer Experience Industry
Qualtrics, the leader in experience management, announced a series of innovations that will continue to dramatically accelerate the customer experience (CX) industry, improving how brands manage and optimize their customer experiences. These innovations represent a fundamentally different approach. Continue reading Qualtrics Announces Innovations in Mobile, B2B, Voice and Prescriptive Insights to Accelerate Customer Experience Industry
NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes
NICE announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Continue reading NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes
Deloitte Digital Joins Forces With SAP and Qualtrics to Elevate the Human Experience
Deloitte Digital announced that it is expanding its strategic relationship with SAP to include Qualtrics, offering a new experience management capability that enables businesses to own the customer journey end-to-end, as well as provide more personal and relevant customer and employee experiences at scale. Continue reading Deloitte Digital Joins Forces With SAP and Qualtrics to Elevate the Human Experience
Salesforce Named a Leader in Real-Time Interaction Management by Independent Research Firm
Salesforce, the global leader in CRM announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Real-Time Interaction Management, Q1 2019. Continue reading Salesforce Named a Leader in Real-Time Interaction Management by Independent Research Firm
NICE inContact CXone Wins Customer Experience Innovation Award
NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner. Continue reading NICE inContact CXone Wins Customer Experience Innovation Award