Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense™ which is a smart quality management tool for business analysts, quality analysts and agents at contact centres that helps transform their current performance management process in customer facing roles. Continue reading Uniphore Software Systems Launches auMina QSense™ to Transform Performance Management in Customer Facing Roles
Monthly Archives: March 2019
Luminoso Launches Score Drivers for Analyzing Mixed Datasets of Customer and Employee Feedback
Luminoso, the natural language company that provides AI-powered customer insights, announced Score Drivers, a machine learning-powered solution to help companies intelligently automate the process of finding drivers in qualitative and quantitative feedback from their customers and employees. Continue reading Luminoso Launches Score Drivers for Analyzing Mixed Datasets of Customer and Employee Feedback
New Report Finds Customer Experience is Key to Brand Success in 2019
A new report, “Customer Experience Trends in 2019“, has found that customer experience (CX) will be a pivotal piece for brands in growing a stronger and wider customer base in 2019. Continue reading New Report Finds Customer Experience is Key to Brand Success in 2019
Appian Unveils Latest Version of the Appian Platform
Appian announced the next release of its low-code platform, making it easier than ever to build powerful enterprise applications up to 20x faster. The new version accelerates development and expands low-code/no-code platform capabilities in a number of key areas, including integration, robotic process automation (RPA), interface design, enterprise mobility, and customer engagement. Continue reading Appian Unveils Latest Version of the Appian Platform
Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them. Continue reading Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
ClickSoftware Starts 2019 on the Back of an Exceptional Year with Industry Accolades, Customer Wins and Record Revenue
ClickSoftware, a leading provider of field service management software shared a series of recent accomplishments as it extended its category leadership across key verticals. Click achieved four record quarters on top and bottom line, a record number of customer wins, and more than 100 percent growth in bookings from Click’s cloud-based platform, Click Field Service Edge. Continue reading ClickSoftware Starts 2019 on the Back of an Exceptional Year with Industry Accolades, Customer Wins and Record Revenue