Nuance Communications, Inc. today announced its products and customer deployments were recognized for innovation and excellence at the 2019 Stevie Awards for Sales & Customer Service. Taking home several awards, Nuance, the pioneer and leader in conversational AI, reinforced its unparalleled expertise in delivering customer solutions that meet the needs of today’s enterprises, and drive impactful return on investment. Continue reading Nuance Recognized as Leader in Intelligent Customer Engagement
Monthly Archives: March 2019
Alorica Names Colleen Beers as President of North America and Europe Operations
In a move designed to further champion Alorica’s culture of passion, performance and possibilities while also fostering greater empowerment for employees, Alorica, a global leader in customer experience solutions, announced the promotion of Colleen Beers to President of North America and Europe. Continue reading Alorica Names Colleen Beers as President of North America and Europe Operations
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres
Talkdesk, the cloud contact centre for innovative enterprises announced its Enterprise Contact Center Winter 19 release. With this release, Talkdesk continues to extend its leadership in customer experience innovation, building on the ability for contact centres to provide a personalized, context-driven experience in every conversation, no matter the channel or device. Continue reading Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres
Experience Management Leader Medallia Reports Completion of Financing Round
Medallia, the global Experience Management leader announced that the company had a record revenue and bookings year in its fiscal year ended on January 31, 2019. Continue reading Experience Management Leader Medallia Reports Completion of Financing Round
NICE Named Market Share Leader for Contact Center Workforce Optimization in DMG Consulting Report
NICEannounced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the Contact Center Workforce Optimization (WFO) market share leader for first half 2018 with a 40.0 percent share of the market. NICE Contact Center WFO has a lead over the nearest competitor by more than six percentage points of market share. Continue reading NICE Named Market Share Leader for Contact Center Workforce Optimization in DMG Consulting Report
Sangoma Named to 2019 TSX Venture 50 as a Top 10 Technology Company
Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, enterprises, OEMs, and service providers both on-premise and in the cloud, announced that it was named to the 2019 TSX Venture 50 as one of the highest performing companies in the Technology industry sector. Continue reading Sangoma Named to 2019 TSX Venture 50 as a Top 10 Technology Company