The combined company of Spredfast and Lithium announced its new name: Khoros, LLC. The coming together of Spredfast and Lithium as Khoros represents over 15 years of market leadership in marketing, care, and communities. Continue reading Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform
Monthly Archives: March 2019
GridWorks selects scalable Talkdesk cloud solution to support fast-growing contact centre
Talkdesk, the cloud contact centre for innovative enterprises, was chosen by GridWorks to power their customer service operations. As an operator of high-quality medical transportation services for managed care health plans, GridWorks needed a contact centre they could count on for consistent, reliable service, and offer the scalability needed to support their fast-growing company. Continue reading GridWorks selects scalable Talkdesk cloud solution to support fast-growing contact centre
Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact centre, according to a recent survey by Gartner, Inc. Continue reading Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants
Nuance Reinvents Agent AI for the Contact Centre
Nuance announced a new technology bundle that helps enterprises with Agent AI – uniting human agents and artificial intelligence to enhance customer experiences. Nuance’s approach to Agent AI enables contact centre agents to be more productive by giving them easier access to information with relevant, real-time insights, visibility into active conversations, and proactive recommendations. Continue reading Nuance Reinvents Agent AI for the Contact Centre
Strong Contract Momentum Continues at Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce it continues to experience strong contract momentum, with more than £10m in contract value secured since the half year (30th September 2018). Continue reading Strong Contract Momentum Continues at Eckoh
Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction
Atos, a global leader in digital transformation, announces together with its partner Google Cloud, a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Continue reading Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction