Avaya announced that Welch’s, the company famous for its juices, jams and other grape products, has upgraded its communications infrastructure with Avaya IX Workplace solutions to bolster customer experience and workforce efficiency. Continue reading Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
Monthly Archives: May 2019
8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the appointment of Michael Armer as Vice President and Chief Information Security Officer and the completion of its third successful FISMA/NIST compliance audit by a federally certified auditor. Continue reading 8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit
Marlin completes the acquisition of Puzzel
Marlin Equity Partners (“Marlin”) is pleased to announce that it has completed the acquisition of Puzzel, a leading European provider of cloud-based contact centre software solutions. Continue reading Marlin completes the acquisition of Puzzel
Puzzel receives growth investment from Marlin Equity Partners
Puzzel, a leading European omni-channel cloud contact centre software provider announced the completion of a majority recapitalisation and growth investment from Marlin Equity Partners (“Marlin”), a global investment firm with over $6.7 billion of capital under management. Continue reading Puzzel receives growth investment from Marlin Equity Partners
Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO
Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced Tony Bates as its new chief executive officer (CEO), with immediate effect. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. Continue reading Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO
Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification
Semafone, the leading provider of data security and compliance solutions for call and contact centres, today announced that its flagship solution, Cardprotect (version 4), is now validated by the Payment Card Industry Security Standards Council (PCI SSC) against the latest version of the Payment Application Data Security Standard (PA-DSS). Continue reading Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification