NoblyPOS, the global leader in iPad-based point of sale solutions for the food and beverage industry announced that it has selected Natterbox’s telephony platform, after evaluating solutions from NewVoiceMedia and Ringcentral. Continue reading NoblyPOS selects Natterbox telephony platform to deliver market leading customer care
Monthly Archives: May 2019
Selligent appoint new CMO from Five9 to drive global marketing strategy
Global B2C marketing automation company Selligent Marketing Cloud announced that Niki Hall has joined as Chief Marketing Officer (CMO), leading the company’s global go-to-market strategy, including demand generation, product, client, partner and field marketing and communications, and brand initiatives. Continue reading Selligent appoint new CMO from Five9 to drive global marketing strategy
Avaya Recognized as a Leader for 2nd Consecutive Year in Aragon Research Globe™ for Unified Communications and Collaboration
Avaya announced it has been recognized as a Leader in the The Aragon Research Globe for Unified Communications and Collaboration, 2019. Continue reading Avaya Recognized as a Leader for 2nd Consecutive Year in Aragon Research Globe™ for Unified Communications and Collaboration
Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander
Nuance announced Santander is making phone banking more seamless and secure through Voice ID, a system that leverages Nuance’s market-leading, fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander
Missguided to improve customer service by using technology to analyse customer emotion
Upland Software, a leader in cloud-based Enterprise Work Management software announced Missguided has deployed Upland’s Rant & Rave Platform to help raise its customer service score by 20 percent. This will be done by giving employees throughout the business better access to real-time customer feedback, empowering them to make a difference to the customer experience in the moment. Continue reading Missguided to improve customer service by using technology to analyse customer emotion
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot
Teleopti has launched Grant, the workforce management (WFM) chatbot, developed to help companies revolutionize their intraday automation with AI-optimized employee self-service. Teleopti’s bot assistant leverages Microsoft Azure Bot Service to deliver a more agile, efficient process for internal communication and customer service staffing. Driving intraday operations with AI technology allows companies to improve every aspect of their customer service organization from their business processes to how their employees work. Continue reading Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot