Contexta360, a leading speech analytics and conversational computing company, today announced it has signed a reseller agreement with TKC digital, a leading knowledge management vendor and call centre consultancy. Continue reading TKC digital signs strategic partnership agreement with Contexta360 to add advanced AI and speech analytics to their portfolio
Monthly Archives: May 2019
CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status
CleverTap, the full stack customer lifecycle management platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status. Continue reading CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status
Sitel Group Wins 2019 NICE inContact CX Excellence Award for Best Cloud Implementation
Sitel Group, a global customer experience management leader with locations in 27 countries announced it won the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at Interactions 2019. Continue reading Sitel Group Wins 2019 NICE inContact CX Excellence Award for Best Cloud Implementation
IDA Ireland Launches new report on Customer Experience Sector in Ireland
IDA IRELAND has launched a new report detailing the extent to which 5,000 jobs in the Customer Experience (Cx) sector in Ireland will be affected by technological and generational forces over the coming years. Continue reading IDA Ireland Launches new report on Customer Experience Sector in Ireland
Bright Pattern Contact Center Now Available on Microsoft AppSource
Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Continue reading Bright Pattern Contact Center Now Available on Microsoft AppSource
G3 Comms names Mark Thompson as new chairman
G3 Comms, the business communications integrator and global network provider, has announced the appointment of Mark Thompson as Chairman with immediate effect. Thompson brings strategic insight and over two decades of industry experience to the role. Continue reading G3 Comms names Mark Thompson as new chairman