Appian announced a partnership with Twilio to incorporate Twilio’s communications platform into the Appian Intelligent Contact Center (ICC) solution. Customer service centres are plagued by legacy technologies and point solutions that complicate work and prevent service agents from focusing on customers. Continue reading Appian announces partnership with Twilio to power communications for the contact centre
Monthly Archives: May 2019
Punchh Launches Deep Learning and Artificial Intelligence “Customer Sentiment Analysis”
Punchh, the leader in digital marketing solutions for physical retailers announced the launch of Punchh Deep Sentiment Analysis. The new product allows brands to extract valuable insights from customer reviews using Punchh’s natural language comprehension engine built with industry-leading deep learning and artificial intelligence. Continue reading Punchh Launches Deep Learning and Artificial Intelligence “Customer Sentiment Analysis”
Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards
Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services – cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. Continue reading Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards
SugarCRM Acquires SaaS Marketing Automation Innovator Salesfusion
SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced it has acquired Salesfusion, a leading provider of marketing automation solutions recognized in the Gartner Magic Quadrant for Lead Management. Continue reading SugarCRM Acquires SaaS Marketing Automation Innovator Salesfusion
BuyaCar driven to Natterbox’s all-encompassing telephony platform for improved customer experience
BuyaCar, the UK-based online car retailer, has announced that it has selected Natterbox’s cloud-based telephony platform to improve customer service over the phone, a key element of its 5-star Trust Pilot rating. Continue reading BuyaCar driven to Natterbox’s all-encompassing telephony platform for improved customer experience
Is on-screen clutter getting in the way of good customer service?
Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay at Puzzel believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the latest agent desktop applications. Continue reading Is on-screen clutter getting in the way of good customer service?