Sitel Group, a leading global customer experience management company announced it was recognized by Information Services Group (ISG) as a leader in three quadrants in ISG’s Global Contact Center / Customer Experience Services Archetype Report. Continue reading ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services
Monthly Archives: May 2019
Adobe and Software AG Partner to Advance Customer Experience Management
Adobe and Software AG announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterprise systems into a centralized and actionable real-time customer profile. Adobe and Software AG will create integrations between Adobe Experience Platform and Software AG’s webMethods Integration and API management services. Continue reading Adobe and Software AG Partner to Advance Customer Experience Management
Private sector dominates UK outsourcing market in Q1 2019
The private sector dominated the UK outsourcing market in Q1, with contracts worth £648 million procured between January and March, according to the Arvato UK Outsourcing Index. Continue reading Private sector dominates UK outsourcing market in Q1 2019
Appian and UiPath Partnership Unifies the Modern Workforce of People and Software Robots
Appian, a leader in low-code application development, and UiPath, the leading enterprise robotic process automation (RPA) software company announced a technology alliance to drive fast and high-impact digital automation for enterprises. The partnership includes a no-code integration between Appian and the UiPath platform that is now available on the Appian AppMarket. Continue reading Appian and UiPath Partnership Unifies the Modern Workforce of People and Software Robots
TechnologyOne Dials Up Global SaaS Business with RingCentral Cloud Solutions
RingCentral Australia Pty Ltd, a leading provider of enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne, has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. Continue reading TechnologyOne Dials Up Global SaaS Business with RingCentral Cloud Solutions
New Survey Highlights Demand for Automation in Financial Services to Improve Customer-Facing and Back-Office Tasks
Nuance released the results of a national survey of financial services professionals that finds advisors seek AI-based tools to help perform their jobs more effectively and positively impact client service. Continue reading New Survey Highlights Demand for Automation in Financial Services to Improve Customer-Facing and Back-Office Tasks