As statistics reveal that digital channels are not much cheaper than traditional voice calls, Colin Hay at Puzzel goes in search of the truth and shares 5 top tips for boosting efficiency and cost-effectiveness in one go… Continue reading Are digital channels really any cheaper?
Monthly Archives: June 2019
KLoBot – An Enterprise Chatbot Builder Platform launches Twilio Integration to Enhance Customer Experience
KLoBot – a DIY Chatbot platform is pleased to set in motion the much-awaited integration to Twilio. With technology and social media enabling an always-on approach to business, customer expectations have been higher. Voice and Text enabled chatbots empower customer-facing organizations across numerous industries to communicate and engage with every end user seamlessly. Continue reading KLoBot – An Enterprise Chatbot Builder Platform launches Twilio Integration to Enhance Customer Experience
Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics
Qualtrics, the leader in experience management, today announced Vietnam Airlines, a leading airline in South East Asia and national flag carrier of Vietnam, is using Qualtrics CustomerXM™ as part of the company’s efforts to create a more robust and tailored customer experience for its 22 million annual passengers. Continue reading Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics
SingleComm Announces Intelligent Agent DesktopDynamic Experiences Replace Static WorkflowsAI-Driven Agent Desktop on the Horizon
SingleComm has created a superior path forward with our Intelligent Agent Desktop that enables guided interactions leading to improved agent and customer engagement. Continue reading SingleComm Announces Intelligent Agent DesktopDynamic Experiences Replace Static WorkflowsAI-Driven Agent Desktop on the Horizon
Health screening tech service Bluecrest ramps up customer satisfaction with 8×8
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions announced it has increased customer service ratings and supported substantial growth for Bluecrest Health Screening. Continue reading Health screening tech service Bluecrest ramps up customer satisfaction with 8×8
Avaya and Afiniti Expand AI in the Contact Centre to Provide Unique Behavioral Pairing Capabilities for Outbound Dialing and Digital Notifications
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has expanded its integration with Afiniti to improve customer experience and contact centre performance through new capabilities applying behavioral pairing AI to outbound campaigns and digital customer notifications. Continue reading Avaya and Afiniti Expand AI in the Contact Centre to Provide Unique Behavioral Pairing Capabilities for Outbound Dialing and Digital Notifications