Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announced that FRONTLINERS Contact Center Outsourcing, a major customer service provider in the Middle East, has implemented the latest Altitude Xperience release to ensure excellence in customer care delivery and handle the growth of its outsourcing operations in the Kingdom of Saudi Arabia. Continue reading Major Outsourcer in Saudi Arabia Maximizes Contact Centre Efficiency with Altitude Software
Monthly Archives: June 2019
New independent study commissioned by LivePerson finds that most companies are struggling to respond to consumers’ increasing demands for personalized, effective and easy interactions
LivePerson, a leading provider of conversational commerce solutions, today released a new research study conducted by Forrester Consulting and commissioned by LivePerson. Continue reading New independent study commissioned by LivePerson finds that most companies are struggling to respond to consumers’ increasing demands for personalized, effective and easy interactions
Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications
Vonage, a global business cloud communications leader, has announced a partnership with Freshworks Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger. Continue reading Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications
West Corporation Announces Rebrand to Intrado
West Corporation, a global leader in technology-enabled services, announced it is rebranding to a new company name, Intrado. The rebranding reflects both the evolution of the Company as well as its vision for the future. Continue reading West Corporation Announces Rebrand to Intrado
Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer
Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, announced the launch of Connected Customer Conversations and Helpshift for Phone. Continue reading Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer
New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite
UiPath, the leading Robotic Process Automation (RPA) software company, released a new study that explores the current and future progress of automation in organizations around the world. The survey, developed in collaboration with The Economist Intelligence Unit, found that over 90 percent of organizations already use technology to automate business processes. Continue reading New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite