Symphony Talent, a leading talent marketing solutions provider, today announced the availability of messaging features within its Experience Cloud (XCLOUD®) platform to empower brands’ conversational engagement with candidates and employees. Continue reading Symphony Talent’s New Omnichannel Messaging Feature
Monthly Archives: June 2019
PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. Continue reading PSD2 & SCA: How can we save online sales?
Amelia Provides 24/7/365 Services for a Nordic Bank
SEB is a leading Nordic retail bank, headquartered in Stockholm, Sweden. It has more than 15,000 employees serving more than 4 million customers across Europe. Continue reading Amelia Provides 24/7/365 Services for a Nordic Bank
Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm
Pegasystems announced it has been named a Leader in the Forrester Research report The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019 (1). Pega received among the top two highest scores in all three of the firm’s main scoring categories. Continue reading Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm
WEBTEXT Brings Smart Messaging To Mitel Contact Centre
WEBTEXT, a leading cloud based provider of enterprise messaging, announced that its Mitel contact centre messaging solution is now commercially available. WEBTEXT smart messaging enables Mitel customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience. Continue reading WEBTEXT Brings Smart Messaging To Mitel Contact Centre
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX
The majority (92%) of CIOs find integrating new communications with legacy systems a challenge, according to new research from global cloud communications software provider, IMImobile. This comes at a time when almost all (98%) CIOs feel under pressure to deliver the customer experience (CX) expected by both customers and the wider business. Continue reading 92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX