Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite

Playvox, provider of the most comprehensive software to improve agent performance and engagement announced the industry’s first complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations. Continue reading Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite

ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering

ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has extended its Unified Communications as a Service (UCaaS) solution into the mid-market segment with the launch of its ConvergeOne Cloud Experience (C1CX) Mid Market offering. Continue reading ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering

Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report

Bright Pattern announces recognition from G2 Crowd as a leader among top CCaaS providers with the best ROI in the Fall 2019 CCaaS Report. Bright Pattern outranked top contact centre infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya. Continue reading Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report