Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a strategic partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions. Through this exclusive partnership, Avaya will introduce Avaya Cloud Office by RingCentral (“Avaya Cloud Office” or “ACO”), a new global unified communications as a service (UCaaS) solution. Continue reading Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud

RingCentral to Become Exclusive Provider of UCaaS Solutions to Avaya in Strategic Partnership

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that it will enter into a commercial agreement with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, making it the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya. Continue reading RingCentral to Become Exclusive Provider of UCaaS Solutions to Avaya in Strategic Partnership

Zendesk Delivers the Future of Conversational Business With Sunshine Conversations

Zendesk announced Sunshine Conversations, an API-based platform that allows businesses to integrate messaging via today’s most popular social channels and directly interact and transact with customers. Additionally, developers can build messaging into their own apps and services to ensure that customers can engage with companies over websites, social channels and private in-app messaging. Continue reading Zendesk Delivers the Future of Conversational Business With Sunshine Conversations

Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale

Zendesk announced the launch of Gather, a powerful new product that enables companies to provide trusted and transparent support to customers through online community forums. Gather creates a space where customers can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle. Continue reading Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale

Serenova Launches Contact Center Maturity Assessment

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider unveiled a free tool to help organisations assess the state of their customer service programs. The Contact Center Maturity Assessment is designed to uncover areas of strengths and weakness for customer service readiness as well as provide prescriptive guidance to elevate a contact centre’s current state based on individual results. Continue reading Serenova Launches Contact Center Maturity Assessment

Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement

Veeva Systems announced that Repsco, the largest contract sales organization in France, has standardized on Veeva CRM for all their teams. A longtime partner to the life sciences industry, Repsco’s skilled medical reps help more than 30 companies bring their medicines to market. Continue reading Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement

Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan

Teleperformance, the global leader in outsourced omnichannel customer experience management announced that it received Frost & Sullivan’s Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award for an unprecedented eighth consecutive year. Continue reading Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan