New Data Reveals Brits Divided on the Security of AI Virtual Assistants

British consumers are deeply divided in their opinion of using virtual assistants via a smart device, with a lack of trust and security fears being the main issues, new research from Maintel today reveals. In recent years, virtual assistants via voice activated services have become increasingly popular with the invention of services such as SIRI, Alexa and Google Assistant. Continue reading New Data Reveals Brits Divided on the Security of AI Virtual Assistants

Customer Service Hindered by Inadequate Technology, Say Customer-Facing Staff

Customer-facing employees are frustrated with the level of customer service they are able to provide, citing inadequate technology and processes that restrict their effectiveness as one of the main reasons, according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Customer Service Hindered by Inadequate Technology, Say Customer-Facing Staff

ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”

ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named “Gold Winner” in the category of “Customer Service Outstanding Performance of the Year” at this year’s Golden Bridge Awards®. Continue reading ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”

Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, has appointed Marc Cremer as Executive Vice President of Sales for North America. Cremer will be responsible for leading Semafone’s direct, partner, and channel sales teams as well as growing strategic relationships with high-value customers and partners. Continue reading Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America