4net Technologies Ltd. (4net), the award-winning provider of cloud communication, collaboration and contact centre solutions, has signed a £16.3m contract with HM Courts & Tribunals Service (HMCTS). Continue reading 4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project
Daily Archives: October 2, 2019
Upland Software announces Acquisition of InGenius
Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. Continue reading Upland Software announces Acquisition of InGenius
8×8 expands partnership with Opus to deliver end-to-end quality of service and support for customers
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced it has further strengthened its relationship with strategic reseller partner, Opus Telecoms. Continue reading 8×8 expands partnership with Opus to deliver end-to-end quality of service and support for customers
Gala Technology partners with SVL Business Solutions
Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay, have announced an exciting partnership with SVL Business Solutions, the UK’s most experienced supplier of solutions to the Contact Centre Industry as they look to provide the sector with cost effective solutions. Continue reading Gala Technology partners with SVL Business Solutions
NICE Announces the New Generation of Interaction Analytics with AI-Based Anomaly Discovery and Correction
NICE announced that its analytics offering now includes cutting-edge AutoDiscovery capabilities. Leveraging AI-based unsupervised machine learning, these capabilities provide organizations with cross-channel insights on service anomalies and surfaces areas that are customer pain points. As a result, organizations can swiftly remedy issues as they emerge, improving customer experiences and loyalty. Continue reading NICE Announces the New Generation of Interaction Analytics with AI-Based Anomaly Discovery and Correction
Nuance Gatekeeper Delivers AI-Powered Security and Biometrics to Attack $4 Trillion Global Fraud Problem
Nuance announced Nuance Gatekeeper, the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection. Available as a fully scalable cloud service, the solution allows enterprises to confirm the identity of customers and detect potential fraudsters over voice and text channels using an unparalleled set of characteristics and traits about an individual. Continue reading Nuance Gatekeeper Delivers AI-Powered Security and Biometrics to Attack $4 Trillion Global Fraud Problem