Calabrio Introduces Agent Self-Scheduling Technology

Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact centre market with enriched human interactions. The new workforce management (WFM) technology combines the benefits of planning optimization, intraday automation and agent self-scheduling to empower employees and drive contact centre performance. Continue reading Calabrio Introduces Agent Self-Scheduling Technology

AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, to revolutionise its digital customer service offering. Continue reading AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital

Twilio Recognized as a Leader in the IDC MarketScape for Worldwide Cloud Communications Platforms

Twilio announced the company is recognized as a worldwide leader in the IDC MarketScape for Cloud Communications Platform-as-a-Service (“CPaaS”). The report notes, “Twilio has emerged as the de facto icon of the CPaaS segment,” and highlights the company’s vision and strategy to drive digital transformation within the enterprise. View the report excerpt here. Continue reading Twilio Recognized as a Leader in the IDC MarketScape for Worldwide Cloud Communications Platforms

FrontdeskAI Partner Program Offers SaaS Companies AI Boost

FrontdeskAI, the leading developer of AI assistants for location-based business, today announced the introduction of the FrontdeskAI SaaS partner program. By allowing SaaS companies to seamlessly add FrontdeskAI AI-assistants into their business management platforms, the FrontdeskAI partner program will help increase revenue optimization through richer customer engagement, loyalty, and longevity. Continue reading FrontdeskAI Partner Program Offers SaaS Companies AI Boost