Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights

Topbox, makers of enterprise Conversation Analytics software announced that Hunter Douglas, the leading manufacturer and marketer of custom window fashions in North America, is using Topbox to gain actionable customer insights that drive product innovation, improve efficiencies for retail partners, and build customer loyalty. Continue reading Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights

Talkwalker Introduces Customer Data +: New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data

Talkwalker, a leading social listening and analytics company announced Customer Data +, a new product feature, which allows enterprises to analyse customer conversations from owned data sources. The Talkwalker platform now runs analysis on first-party text data such as customer service emails, chats, surveys, and call centre transcripts. Continue reading Talkwalker Introduces Customer Data +: New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data

NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers

Demonstrating the strength and depth of its solutions supporting the operational needs of contact centres, NICE announced that four of its industry-leading solutions were awarded 2019 Communications Solutions Product of the Year accolades by TMC, a global media company dedicated to building online communities. Continue reading NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers