Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights

Topbox, makers of enterprise Conversation Analytics software announced that Hunter Douglas, the leading manufacturer and marketer of custom window fashions in North America, is using Topbox to gain actionable customer insights that drive product innovation, improve efficiencies for retail partners, and build customer loyalty. Continue reading Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights

Talkwalker Introduces Customer Data +: New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data

Talkwalker, a leading social listening and analytics company announced Customer Data +, a new product feature, which allows enterprises to analyse customer conversations from owned data sources. The Talkwalker platform now runs analysis on first-party text data such as customer service emails, chats, surveys, and call centre transcripts. Continue reading Talkwalker Introduces Customer Data +: New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data