4net Technologies have successfully expanded the range of services they can offer to the public sector, via an important Crown Commercial Service (CCS) framework. Continue reading 4net Technologies expand range of services to UK public sector under latest framework announcement
Daily Archives: October 14, 2019
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions
Aspect Software, a leading provider of enterprise contact centre and workforce optimization software, announces a co-marketing partnership with Intradiem, the leader in real-time workforce automation solutions. Continue reading Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions
Intradiem Releases Third Generation – Workforce Automation Platform
Intradiem, the leader in workforce automation announced the Third Generation release of its technology platform, culminating over twenty years’ experience solving common challenges facing contact centre leaders. Continue reading Intradiem Releases Third Generation – Workforce Automation Platform
Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights
Topbox, makers of enterprise Conversation Analytics software announced that Hunter Douglas, the leading manufacturer and marketer of custom window fashions in North America, is using Topbox to gain actionable customer insights that drive product innovation, improve efficiencies for retail partners, and build customer loyalty. Continue reading Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights
Windstream Enterprise Integrates Unified Communications with the Google Assistant
Windstream Enterprise (WE), a managed communications services provider, announced that its OfficeSuite UC® application now works with the Google Assistant, one of the leading digital assistant tools in the world. Continue reading Windstream Enterprise Integrates Unified Communications with the Google Assistant
Talkwalker Introduces Customer Data +: New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data
Talkwalker, a leading social listening and analytics company announced Customer Data +, a new product feature, which allows enterprises to analyse customer conversations from owned data sources. The Talkwalker platform now runs analysis on first-party text data such as customer service emails, chats, surveys, and call centre transcripts. Continue reading Talkwalker Introduces Customer Data +: New AI-Powered Consumer Insights Solution Analyzes First-Party Customer Data