LivePerson, a global leader in conversational commerce solutions announced the hiring of Craig Berman to lead the company’s internal and external communications strategy as Senior Vice President, Global Communications. Continue reading LivePerson names Craig Berman Senior Vice President, Global Communications
Daily Archives: October 22, 2019
A 5-point plan for the new era of Customer Experience Intelligence
Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio Company says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences… Continue reading A 5-point plan for the new era of Customer Experience Intelligence
Jabra teams up with Zoom to offer a fully immersive video conferencing experience
Jabra, a leader in audio and video communications solutions announces that the Jabra PanaCast, engineered to be the world’s first intelligent Panoramic-4K plug-and-play video solution, was selected by Zoom Video Communications, Inc. as the video solution for its new telepresence capability, Zoom Rooms Speaker Switching. Continue reading Jabra teams up with Zoom to offer a fully immersive video conferencing experience
Maintel named as a supplier to the public sector
Maintel, the UK leader in cloud and managed IT services, will expand its offering in the public sector after being named as a supplier on Crown Commercial Service’s (CCS) Network Services 2 agreement (RM3808). It will enable Maintel to supply a variety of additional communications services to public sector organisations. Continue reading Maintel named as a supplier to the public sector
3CX Acquires WP-Live Chat – Enters Multi-Channel Contact Center Market
3CX, developer of unified communications solution 3CX Phone System, has announced the acquisition of WP-Live Chat Support, the successful plugin for real-time website visitor chat. It’s the most popular chat plugin for WordPress, amassing over 1 million downloads and over 1,000 downloads per day. Continue reading 3CX Acquires WP-Live Chat – Enters Multi-Channel Contact Center Market
Questback to Drive Improved Employee Experience Insights for the AA
Questback, a global leader in experience management, has entered into a new agreement with the Automobile Association (the AA), a British motoring association that provides roadside assistance and financial services, to deliver additional employee feedback and continuous listening to the firm’s workforce. Continue reading Questback to Drive Improved Employee Experience Insights for the AA