NICE announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organisational performance. The new capabilities precisely point supervisors to areas where performance can be improved and facilitate personalised, measurable and engaging programmes that empower employees to achieve their objectives. Continue reading NICE Revolutionises Performance Management with AI-Based Analytics
Daily Archives: October 15, 2019
Content Guru Delivering Specialist Customer Engagement and Experience to UK Government
Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a supplier to the United Kingdom Government as part of the Digital Outcomes and Specialists 4 framework. Continue reading Content Guru Delivering Specialist Customer Engagement and Experience to UK Government
Cisco Completes Acquisition of CloudCherry
Cisco announced it has completed the acquisition of privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities. Continue reading Cisco Completes Acquisition of CloudCherry
Puzzel appoints Rob Wiles as Partner Channel Director
Puzzel, a leading cloud-based contact centre software provider, has appointed Rob Wiles as Partner Channel Director. In this role, Wiles will draw on his 20 years’ experience in unified communications and the contact centre industry to build a brand-new partner programme across Europe, to fuel the company’s ambitious growth plans over the next 3 years. Continue reading Puzzel appoints Rob Wiles as Partner Channel Director
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally
PCI Pal, the secure payments provider to contact centres announced that it has signed a global extension to its UK reseller contract with leading cloud communications and contact centre provider 8×8 Inc. Continue reading PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally
Ameyo Integrates With Freshworks to Simplify Customer Journey
Ameyo, a leading omnichannel contact centre software announced its latest integration with California-based customer engagement software company Freshworks Inc. Integration with Freshdesk, the customer support helpdesk software from Freshworks, will allow Ameyo users to efficiently use its strong omni channel capabilities to empower customer support agents to have contextual conversations. Continue reading Ameyo Integrates With Freshworks to Simplify Customer Journey