NICE Revolutionises Performance Management with AI-Based Analytics

NICE announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organisational performance. The new capabilities precisely point supervisors to areas where performance can be improved and facilitate personalised, measurable and engaging programmes that empower employees to achieve their objectives. Continue reading NICE Revolutionises Performance Management with AI-Based Analytics

Puzzel appoints Rob Wiles as Partner Channel Director

Puzzel, a leading cloud-based contact centre software provider, has appointed Rob Wiles as Partner Channel Director. In this role, Wiles will draw on his 20 years’ experience in unified communications and the contact centre industry to build a brand-new partner programme across Europe, to fuel the company’s ambitious growth plans over the next 3 years. Continue reading Puzzel appoints Rob Wiles as Partner Channel Director

Ameyo Integrates With Freshworks to Simplify Customer Journey

Ameyo, a leading omnichannel contact centre software announced its latest integration with California-based customer engagement software company Freshworks Inc. Integration with Freshdesk, the customer support helpdesk software from Freshworks, will allow Ameyo users to efficiently use its strong omni channel capabilities to empower customer support agents to have contextual conversations. Continue reading Ameyo Integrates With Freshworks to Simplify Customer Journey

Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years

Qualtrics, the leader in customer experience and creator of the experience management category released its Total Economic Impact™ study, conducted by Forrester Consulting,1 quantifying the benefits and returns of Qualtrics CustomerXM™. Continue reading Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years

SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Centre Solutions to SYNNEX’ US Channel Partners

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, and SYNNEX Corporation, a leading business process services company, announced they will deliver a new wave of unified communications and collaboration, cloud communications, and contact centre solutions to SYNNEX’ US channel partners. Continue reading SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Centre Solutions to SYNNEX’ US Channel Partners