Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents

Sparkcentral, an enterprise digital customer service platform company announced the rollout of its cross-channel conversation history feature – a key innovation in the digital customer service space. Today, consumers use multiple digital channels to contact enterprises depending on their needs and preferences. Continue reading Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents

Kibo to Acquire Monetate to Empower Retailers to Personalise and Optimise the Entire Customer Journey

Kibo, announced it has entered into an agreement to acquire leading testing and optimisation provider, Monetate. The acquisition will expand Kibo’s personalisation capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform. Continue reading Kibo to Acquire Monetate to Empower Retailers to Personalise and Optimise the Entire Customer Journey

Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange

Messagepoint announced that its leading Customer Communications Management (CCM) solutions are now available on Salesforce AppExchange. Customers can leverage Messagepoint to optimize both the content and management of their digital and printed communications for customers. Continue reading Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange

Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America

Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging. Continue reading Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America